Privacy policy
Your privacy is important to us. It is our policy to respect your privacy and comply with
any applicable law and regulation regarding any personal information we may collect about you, including across
our websites, https://www.mealproapp.com, https://www.mealproapp.io, and other sites we own and
operate.
Personal information is any information about you which can be used to identify you. This
includes information about you as a person (such as name, address, and date of birth), your devices, payment
details, and even information about how you use a website or online service.
In the event our site
contains links to third-party sites and services, please be aware that those sites and services have their own
privacy policies. After following a link to any third-party content, you should read their posted privacy policy
information about how they collect and use personal information. This privacy policy does not apply to any of
your activities after you leave our site.
This policy is effective as of 1 April
2021.
Last updated: 1 April 2021.
Application
This privacy policy
applies to all users (account holders and site visitors) and all personal information that is posted or
collected on the websites, applications, and platforms where this policy is posted.
Information
we collect
Information we collect falls into one of two categories: “voluntarily provided”
information and “automatically collected”information. “Voluntarily provided” information refers to any
information you knowingly and actively provide us when using or participating in any of our services and
promotions. “Automatically collected” information refers to any information automatically sent by your
devices in the course of accessing our products and services.
Log data
When you
visit our website, our servers may automatically log the standard data provided by your web browser. It may
include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the
time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data
about the error and the circumstances surrounding its occurrence. This data may include technical details about
your device, what you were trying to do when the error happened, and other technical information relating to the
problem. You may or may not receive notice of such errors, even in the moment they occur, that they have
occurred, or what the nature of the error is.
Please be aware that while this information may not be
personally identifying by itself, it may be possible to combine it with other data to personally identify
individual persons.
Device data
When you visit our website or interact with our
services, we may automatically collect data about your device, such as:
Device type
Operating
system
Unique device identifiers
Device settings
Geo-location data
Data we collect can depend on
the individual settings of your device and software. We recommend checking the policies of your device
manufacturer or software provider to learn what information they make available to us.
Personal
information
We may ask for personal information — for example, when you subscribe to our
newsletter or when you contact us — which may include one or more of the
following:
Name
Email
User-generated content
We consider
“user-generated content” to be materials (text, image and/or video content) voluntarily supplied to us by our
users for the purpose of publication, processing, or usage on our platform. All user-generated content is
associated with the account or email address used to submit the materials. Any content you submit for the
purpose of publication will be made available to you and, if applicable, your customers after posting. Once
published, it may be accessible to third parties not covered under this privacy
policy.
Transaction data
Transaction data refers to data that accumulates over
the normal course of operation on our platform. This may include transaction records, stored files, user
profiles, analytics data and other metrics, as well as other types of information, created or generated, as
users interact with our services.
Collection and use of information
We may
collect personal information from you when you do any of the following on our website:
Register for an
account
Purchase a subscription
Sign up to receive updates from us via email or social media
channels
Use a mobile device or web browser to access our content
Contact us via email, social media, or
on any similar technologies
When you mention us on social media
We may collect, hold, use, and
disclose information for the following purposes, and personal information will not be further processed in a
manner that is incompatible with these purposes:
to provide you with our platform's core features
and services;
to enable you to customize or personalize your experience of our website
to contact and
communicate with you;
for analytics, market research, and business development, including to operate and
improve our website, associated applications, and associated social media platforms;
for advertising and
marketing, including to send you promotional information about our products and services and information about
third parties that we consider may be of interest to you;
to enable you to access and use our website,
associated applications, and associated social media platforms;
for internal record keeping and
administrative purposes;
to comply with our legal obligations and resolve any disputes that we may have to
attribute any content (e.g. posts and comments) you submit that we publish;
for security and fraud
prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of
use;
for technical assessment, including to operate and improve our app, associated applications, and
associated social media platforms;
We may combine voluntarily provided and automatically collected
personal information with general information or research data we receive from other trusted sources. For
example, if you provide us with your location, we may combine this with general information about currency and
language to provide you with an enhanced experience of our site and service.
Security of
your personal information
When we collect and process personal information, and while we
retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as
well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to
protect the personal information you provide to us, we advise that no method of electronic transmission or
storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for
selecting any password and its overall security strength, ensuring the security of your own information within
the bounds of our services. For example, ensuring any passwords associated with accessing your personal
information and accounts are secure and confidential.
How long we keep your personal
information
We keep your personal information only for as long as we need to. This time
period may depend on what we are using your information for, in accordance with this privacy policy. For
example, if you have provided us with personal information as part of creating an account with us, we may retain
this information for the duration your account exists on our system. If your personal information is no longer
required for this purpose, we will delete it or make it anonymous by removing all details that identify
you. However, if necessary, we may retain your personal information for our compliance with a legal,
accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical
research purposes or statistical purposes.
Children’s privacy
We do not
aim any of our products or services directly at children under the age of 13, and we do not knowingly collect
personal information about children under 13.
Disclosure of personal information to third
parties
We may disclose personal information to:
a parent, subsidiary, or
affiliate of our company;
third-party service providers for the purpose of enabling them to provide their
services, including (without limitation) IT service providers, data storage, hosting and server providers,
analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers,
professional advisors, and payment systems operators;
our employees, contractors, and/or related
entities;
our existing or potential agents or business partners;
credit reporting agencies, courts,
tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to
you;
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in
connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our
legal rights;
third parties, including agents or sub-contractors, who assist us in providing information,
products, services, or direct marketing to you;
third parties to collect and process data;
an entity that
buys, or to which we transfer all or substantially all of our assets and business.
Third parties
we currently use include:
Google
Analytics, website analytics service
Google Cloud,
website hosting provider
MailChimp, marketing email software
SendGrid,
transactional email software
Stripe, payment processing service
International transfers of personal
information
The personal information we collect is stored and/or processed in United
States, or where we or our partners, affiliates, and third-party providers maintain facilities. The
countries to which we store, process, or transfer your personal information may not have the same data
protection laws as the country in which you initially provided the information. If we transfer your personal
information to third parties in other countries: (i) we will perform those transfers in accordance with the
requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with
this privacy policy.
Controlling your personal information
Your choice: By
providing personal information to us, you understand we will collect, hold, use, and disclose your personal
information in accordance with this privacy policy. You do not have to provide personal information to us,
however, if you do not, it may affect your use of our website or the products and/or services offered on or
through it.
Information from third parties: If we receive personal information about you from a third
party, we will protect it as set out in this privacy policy. If you are a third party providing personal
information about somebody else, you represent and warrant that you have such person’s consent to provide the
personal information to us.
Marketing permission: If you have previously agreed to us using your personal
information for direct marketing purposes, you may change your mind at any time by contacting us using the
details below.
Notification of data breaches
We will comply with laws
applicable to us in respect of any data breach.
Unsubscribe
To unsubscribe from
our email database or opt-out of communications (including marketing communications), please contact us using
the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the
communication. We may need to request specific information from you to help us confirm your
identity.
Use of cookies
We use “cookies” to collect information
about you and your activity across our site. A cookie is a small piece of data that our website stores on your
computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you
content based on preferences you have specified. Please refer to our cookie
policy for more information.
Business transfers
If
we or our assets are acquired, or in the event that we go out of business or enter bankruptcy, we would include
data, including your personal information, among the assets transferred to any parties who acquire us. You
acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by
applicable law, continue to use your personal information according to this policy, which they will be required
to assume as it is the basis for any ownership or use rights we have over such
information.
Limits of our policy
Our website may link to external
sites that are not operated by us. Please be aware that we have no control over the content and policies of
those sites, and cannot accept responsibility or liability for their respective privacy
practices.
Changes to this policy
At our discretion, we may change
our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or
regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link
by which you are accessing this privacy policy. If the changes are significant, or if required by
applicable law, we will contact you (based on your selected preferences for communications from us) and all our
registered users with the new details and links to the updated or changed policy. If required by law, we
will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of
your personal information.
Additional disclosures for General Data Protection Regulation
(GDPR) compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes
between organisations that process personal information for their own purposes (known as “data controllers”) and
organizations that process personal information on behalf of other organizations (known as “data processors”).
We are a Data Controller and/or Processor with respect to the personal information you provide to
us.
Legal bases for processing your personal information
We will
only collect and use your personal information when we have a legal right to do so. In which case, we will
collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent
to process your personal information, and you are under 16 years of age, we will seek your parent or legal
guardian’s consent to process your personal information for that specific purpose.
Our lawful bases
depend on the services you use and how you use them. This means we only collect and use your information on the
following grounds:
Consent from you
Where you give us consent to
collect and use your personal information for a specific purpose. You may withdraw your consent at any time
using the facilities we provide; however, this will not affect any use of your information that has already
taken place. You may consent to providing your email address for the purpose of receiving marketing emails from
us. While you may unsubscribe at any time, we cannot recall any email we have already sent.If you have any
further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in
the contact us section of this privacy policy.
Performance of a contract or
transaction
Where you have entered into a contract or transaction with us, or in order
to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you
purchase a product, service, or subscription from us, we may need to use your personal and payment information
in order to process and deliver your order. If you do not provide us with the necessary information in
such situations, we will be unable to carry out our end of any agreement or intended
agreement.
Our legitimate interests
Where we assess it is necessary for
our legitimate interests, such as for us to provide, operate, improve and communicate our services. We consider
our legitimate interests to include research and development, understanding our audience, marketing and
promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures
taken to protect our legal rights and interests.
Compliance with law
In some
cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are
not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you
have any further enquiries about how we retain personal information in order to comply with the law, please feel
free to enquire using the details provided at the bottom of this privacy policy.
International
transfers outside of the EuropeanEconomic Area (EEA)
We will ensure that any transfer
of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be
protected by appropriate safeguards, for example, by using standard data protection clauses approved by the
European Commission, or the use of binding corporate rules or other legally accepted means.
Your
rights and controlling your personal information
Access: You may request details of the
personal information that we hold about you.
Correction: If you believe that any information that
we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the
details provided at the bottom of this privacy policy. We will take reasonable steps to correct any information
found to be inaccurate, incomplete, misleading, or out of date.
Restrict: You have the right to
request that we restrict the processing of your personal information if (i) you are concerned about the accuracy
of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii)
you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the
process of considering your objection in relation to processing on the basis of legitimate
interests.
Objecting to processing: You have the right to object to processing of your personal
information that is based on our legitimate interests or public interest. If this is done, we must provide
compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order
to proceed with the processing of your personal information.
Data portability: You may have the
right to request a copy of the personal information we hold about you. Where possible, we will provide this
information in CSV format or other easily readable machine format.You may also have the right to request that we
transfer this personal information to a third party.
Deletion: You may have a right to request that
we delete the personal information we hold about you at any time, and we will take reasonable steps to delete
your personal information from our current records. If you ask us to delete your personal information, we will
let you know how the deletion affects your use of our website or products and services. There may be exceptions
to this right for specific legal reasons which, if applicable, we will set out for you in response to your
request. If you terminate or delete your account, we will delete your personal information within 120 days of
the deletion of your account. Please be aware that search engines and similar third parties may still retain
copies of your personal information that has been made public at least once, like certain profile information
and public comments, even after you have deleted the information from our services or deactivated your
account.
Non-discrimination: We will not discriminate against you for exercising any of your rights
over your personal information. Unless your personal information is required to provide you with a particular
service or offer (for example processing transaction data), we will not deny you goods or services and/or charge
you different prices or rates for goods or services, including through granting discounts or other benefits, or
imposing penalties, or provide you with a different level or quality of goods or services.
We
respect your rights and will do everything that we can to ensure that your requests are met. There may however
be situations where we cannot honor your request such as where we are constrained by law, legal directions, the
courts, or administrative or business necessity.
Complaints
If you
believe that we have breached a relevant data protection law and wish to make a complaint, please contact us
using the details below and provide us with full details of the alleged breach. We will promptly investigate
your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we
will take to deal with your complaint. You also have the right to contact the UK Information
Commissioner’s Office in relation to your complaint.
Contact us
For
any questions or concerns regarding your privacy, you may contact us here.
Go home